Privacy Policy

How we collect, use, share, and protect your data

This page covers how Arcana Noctis handles personal data when you browse the site, create an account, use readings, chat, quizzes, horoscopes, credits, subscriptions, collections, analytics, and guest features.

Last updated: 4 July 2026

1. Introduction

Arcana Noctis is an AI-powered platform offering tarot, numerology, chat, quizzes, horoscopes, and self-discovery tools. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Arcana Noctis is operated by Arcana Noctis Ltd. We are the data controller for the personal data we collect through our website and services. For questions about this policy or your data, contact us at support@arcananoctis.net.

3. Information We Collect

We collect personal data you provide, such as name, email, date of birth, account details, chat history, readings, preferences, and payment information. We also collect usage data, device information, IP address, analytics, cookies, and guest session information to improve our services and user experience.

4. How We Use Data

We use your data to provide and improve our services, process readings and chats, personalise content, manage accounts and subscriptions, send important updates, prevent fraud, and analyse usage. We never use your data for unrelated marketing without your consent.

6. Sharing & Processors

We share data only with trusted processors and service providers who help us operate Arcana Noctis, including hosting, analytics, payment, email delivery, authentication, monitoring, security, and AI processing providers. These partners act under data protection agreements.

7. Payments & Subscriptions

Payments are securely processed by third-party providers such as Stripe, Apple, or Google. We do not store full card details. Subscription data is used to manage access, credits, billing, refunds, and support. Refunds are subject to our Terms & Conditions.

8. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember preferences, analyse usage, measure performance, and improve the service. You can manage cookie settings through your browser. Blocking cookies may affect login, guest trials, or saved preferences.

9. Data Retention

We keep personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be deleted after a period of inactivity, subject to our retention schedule.

10. Your Rights

You have the right to access, correct, delete, restrict, object to, or port your personal data. You can withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Children & Age Limits

Arcana Noctis is intended for users aged 18 and over. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it where appropriate.

12. International Transfers

Some data may be transferred outside the UK or EEA for processing, such as by service providers. We ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

13. Security

We implement technical and organisational measures to protect personal data, including encryption, access controls, monitoring, and secure infrastructure. While we strive to protect your data, no system is 100% secure.

14. Contact Us

For any questions, requests, or concerns about this policy or your personal data, please contact us at support@arcananoctis.net. We aim to respond within 30 days.